Refund policy

The following terminology applies to this agreement: “Client”, “You” and “You're” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Business,” “the Company,” “Love Konnections,” “Ourselves,” “We,” “Our,” and “Us,” refers to our business, Love Konnections. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing laws of England and Wales. Any use of the above terminology or other words in the singular, plural, capitalization, and/or, he/she, or they, are taken as interchangeable and therefore as referring to the same.

This policy shall apply to all services available on the website hello@lovekonnections.com. 

The Client may cancel an order within 48 hours of purchasing and request a refund. A 5% transaction fee shall be deducted from the refund amount. To cancel an order, send your request to hello@lovekonnections.com. The Client must clearly state their decision to cancel, the reason for said cancellation, and their preferred method of reimbursement.

Reimbursement for refunds will be provided by the best available method, based on the Client’s situation and at the discretion of Love Konnections. A 5% transaction fee of the refund amount will apply and be subtracted from all refunds.

If the Client cancels after beginning sessions and/or receiving services from Love Konnections, they may only request a refund for the amount pertaining to remaining sessions not yet delivered. The Client will not have the right to cancel or request a refund after the services have been fully delivered by Love Konnections.

We reserve the right to modify or terminate services and the Client-Company relationship at any time for reasons such as, but not limited to, dangerous or criminal behaviour on the part of the Client, inappropriate or offensive behaviour from the Client, irresponsible or disrespectful behaviour from the Client. Love Konnections will notify the Client with the reason for termination or modification. It shall be effective immediately on the day that we contact the Client about modification or termination. In such situations, at the discretion of Love Konnections, a refund shall be issued for any remaining sessions or services that were paid for but not completed subject to a deduction of 5% transaction fee from the refund amount.